WHAT IS THE COST OF A NEW METER? Cost vary depending on the time frame and if a road bore is required. Basic cost is;
Equity Buy-In $4061.15
Membership Deposit $100.00
Feasibility Study $100.00 ($150.00 if rush. Feasibility requests are sent in to our engineer on the first business day of the month, and are sent out same day if rushed.)
Total Cost $5794.45
WHAT IS THE COST TO TRANSFER AN EXISTING METER? If the previous property owner transfers his $100.00 membership to the new owner, the cost is $35.00. If the $100.00 membership is refunded to the previous property owner, the cost is $135.00.
WHEN ARE THE BOARD MEETINGS? Board Meetings are held on the 3rd Tuesday of each month at 6:30 PM at the Steamboat office at 429 Graham St. Tuscola, Tx.. A meeting agenda is posted in our office window approximately three business days before the meeting.
WHAT IF I RENT OR LEASE MY PROPERTY? If a member rents or leases their property, a Renter Agreement form should be signed. This form will authorize us to bill the renter/lessor, but the account remains in the owner's name. Just be advised that this form does not remove liability from the member if the renter /lessor does NOT pay the bill, the member is responsible for any unpaid charges.
WHAT IF I SELL MY PROPERTY? If your property is sold, please contact the office in a reasonable amount of time for us to begin processing the paperwork. You will need to complete a Transfer Authorization form, and buyers will need to complete a Membership Application (these forms can be found under forms and reports), and pay the necessary fees ($35 Transfer Fee and $100 Membership Deposit). A reasonable time is generally within 2 weeks of a closing date. On closing, we will go read the meter, and a final bill will be generated for the seller. There is no interruption of service, unless we do not receive forms in a timely manner.
DO YOU TAKE DEBIT OR CREDIT CARDS AS PAYMENT? Yes we do. Credit or debit card payments can be made online, in our office, or by phone. Please click on this link to register and set up your account for online payments, www.payclix.com/steamboatmountainwater/ or call 1-866-729-2549.
DO YOU OFFER AUTOMATIC WITHDRAWAL FOR PAYMENT? We do offer monthly drafts of your bank accounts for payment of your water bill. All drafts are processed on the 10th of each month. If the 10th falls on a weekend or holiday, we will draft your account on the following business day. You will still receive a water bill each month that will indicate BANK DRAFTED on the bill. You can also get set up through our online payment system, Payclix. Please go to payclix.com/steamboatmountainwater, and use your current bill information to get registered. From there, you can set up a card or checking account for automatic payments. These draft on the 19th of each month.
WHAT ARE YOUR OFFICE HOURS? Our office hours are Monday through Friday from 8:00AM to 5:00PM. We do close for lunch from 12:00PM to 1:00PM.
HOLIDAYS -- Our office is closed for the following holidays: New Years Day, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve, and Christmas Day. If the holiday falls on a Saturday we will be closed the Friday before and if the holiday falls on Sunday, we will be closed the Monday following.
WHEN IS MY WATER BILL DUE? All water bills are due on or before the 20th of each month. A payment is not considered late if it is post-marked on the 20th or placed in our drop box prior to 8AM on the 21st. A $7.50 late charge is added to all payments made after the 20th of each month.
WHEN CAN I EXPECT MY WATER BILL? All customer water bills are mailed the last business day of each month.
WHAT IS THE CHARGE IF MY METER GETS LOCKED FOR NON-PAYMENT ? There is a $50.00 charge for meters that are locked for non-payment.
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety. In addition, once a month we take water samples to the Abilene Health Department for testing.