Frequently Asked Questions

 If a member rents or leases their property, a Landlord Agreement form should be signed by the owner and  Rental Agreement should be signed by the Tenant. These forms will authorize us to bill the renter/lessor, but the account remains in the owner's name.  Just be advised that this form does not remove liability from the member if the renter /lessor does NOT pay the bill, the member is responsible for any unpaid charges. Both of these can be found under forms or by clicking one of the buttons below.

 If your property is sold, please contact the office in a reasonable amount of time for us to begin processing the paperwork. You will need to complete a Transfer Authorization form or a Membership Refund form, and buyers will need to complete a Membership Application (these forms can be found under forms and reports), and pay the necessary fees ($35 Transfer Fee and $100 Membership Deposit).  A reasonable time is generally within 2 weeks of a closing date. On closing, we will go read the meter, and a final bill will be generated for the seller. There is no interruption of service, unless we do not receive forms in a timely manner.   

BANK DRAFT

We do offer monthly  drafts of your bank accounts for payment of your water bill.  All drafts are processed on the 10th of each month.  If the 10th falls on a weekend or holiday, we will draft your account on the following business day.  You will still receive a water bill each month, unless you sign up for email billing, that will indicate WILL BE DRAFTED ON THE 10TH on the bill. (There is a digital BANK DRAFT Form)

AUTOPAY

You can also get set up through our online payment system, NextBillPay, for Autopay. Please go to steamboat.utilitybillingsystem.us, and use your current bill information to get registered. From there, you can set up a card or checking account for automatic payments. (There is a fee associated with using autopay, see "Rates and Fees" for more information) These draft on the 19th of each month. You will still receive a water bill each month, unless you sign up for email billing, that will indicate YOUR ACCOUNT IS ON AUTOPAY on the bill. 

The form for this can also be found under forms or click the link below.

Board Meetings are held on the 3rd Tuesday of each month at 6:30 PM at the Steamboat office at 429 Graham St. Tuscola, Tx.  A meeting agenda is posted in our office window approximately three business days before the meeting. 

Our office hours are Monday through Friday from 8:00AM to 5:00PM.  We do close for lunch from 12:00PM to 1:00PM.  

Our office is closed for the following holidays:  New Years Day, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve, and Christmas Day.  If the holiday falls on a Saturday we will be closed the Friday before and if the holiday falls on Sunday, we will be closed the Monday following.  

All water bills are due on or before the 20th of each month.  A payment is not considered late if it is post-marked on the 20th or placed in our drop box prior to 8AM on the 21st.  A $10.00 late charge is added to all payments made after the 20th of each month. 

  Meter readings are taken on the 15th of each month. We bill out monthly on the last business day of the month and your bill is due by the 20th of every month.

Examples

• The bill you receive in January would be for usage from November 15th - December 15th
• The bill you receive in June would be for usage from April 15th - May 15th

 You may not have - the numbers on your meter may have been transposed. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem. Also, Sign up for waterscope to view your daily usage and get alerts! 

  Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure. We do offer FREE pressure gauges in our office to all members. We recommend checking your pressure at least once a month!

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water. Check out our CCR Report!

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety. In addition, once a month we take water samples to the Abilene Health Department for testing.