STEAMBOAT MOUNTAIN W.S.C.

FAQ'S

WHAT IS THE COST OF A NEW METER -- Cost vary depending on the time frame and if a road bore is required.  Basic cost is;
  • Equity Buy-In                      $2431.61
  • Membership Deposit            $100.00   
  • Installation                            $800.00
  • Feasibility Study                   $100.00  ($150.00 if rush. Feasibility requests are sent in to our engineer on the first business day of the month, and are sent out same day if rushed.)
                                                       -------------
          Total                                 $3431.61


WHAT IS THE COST TO TRANSFER AN EXISTING METER -- If the previous property owner transfers his $100.00 membership to the new  owner, the cost is $35.00.  If the $100.00 membership is refunded to the previous property owner, the cost is $135.00.

WHEN ARE THE BOARD MEETINGS -- Board Meetings are held on the 3rd Tuesday of each month at 6:30 PM at the Steamboat office at 426 Graham St. Tuscola, Tx..  A meeting agenda is posted in our office window approximately three business days before the meeting.

WHAT IF I RENT OR LEASE MY PROPERTY -- If a member rents or leases their property, a Renter Agreement form should be signed.  This form will authorize us to bill the renter/lessor, but the account remains in the owner's name.  Just be advised that this form does not remove liability from the member if the renter /lessor does NOT pay the bill, the member is responsible for any unpaid charges.

WHAT IF I SELL MY PROPERTY -- If your property is sold, please contact the office in a reasonable amount of time for us to begin processing the paperwork. You will need to complete a Transfer Authorization form, and buyers will need to complete a Membership Application (these forms can be found under forms and reports), and pay the necessary fees ($35 Transfer Fee and $100 Membership Deposit).  A reasonable time is generally within 2 weeks of a closing date. On closing, we will go read the meter, and a final bill will be generated for the seller. There is no interruption of service, unless we do not receive forms in a timely manner. 

DO YOU TAKE DEBIT OR CREDIT CARDS AS PAYMENT -- Yes we do.  Credit or debit card payments can be made online, in our office, or by phone.  Please click on this link to register and set up your account for online payments, www.payclix.com/steamboatmountainwater/ or call 1-866-729-2549.

DO YOU OFFER AUTOMATIC WITHDRAWAL FOR PAYMENT -- We do offer monthly  drafts of your bank accounts for payment of your water bill.  All drafts are processed on the 10th of each month.  If the 10th falls on a weekend or holiday, we will draft your account on the following business day.  You will still receive a water bill each month that will indicate BANK DRAFTED on the bill. You can also get set up through our online payment system, Payclix. Please go to payclix.com/steamboatmountainwater, and use your current bill information to get registered. From there, you can set up a card or checking account for automatic payments. These draft on the 18th or 19th of each month.

WHAT ARE YOUR OFFICE HOURS -- Our office hours are Monday through Friday from 8:30AM to 5:30PM.  We do close for lunch from 12:00PM to 1:00PM. 

HOLIDAYS -- Our office is closed for the following holidays:  New Years Day, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, the Friday after Thanksgiving, Christmas Eve, and Christmas Day.  If the holiday falls on a Saturday we will be closed the Friday before and if the holiday falls on Sunday, we will be closed the Monday following.

WHEN IS MY WATER BILL DUE -- All water bills are due on or before the 20th of each month.  A payment is not considered late if it is post-marked on the 20th or placed in our drop box prior to 8AM on the 21st.  A $7.50 late charge is added to all payments made after the 20th of each month.

WHEN CAN I EXPECT MY WATER BILL -- All customer water bills are mailed the last business day of each month.

WHAT IS THE CHARGE IF MY METER GETS LOCKED FOR NON-PAYMENT -- There is a $50.00 charge for meters that are locked for non-payment.
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